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What Is The Deal With This "Redemption Code"
Right from the beginning, we knew that in order to survive as a site selling digital goods and currency, we would need to
have a sophisticated system to handle the tremendous amount of fraud aimed toward companies dealing in virtual goods and
currencies. We knew of the horror stories of entire bitcoin currency selling companies going bankrupt with over 80% of
the transactions they took by credit card being reversed on account of the credit cards being either stolen or the owners
of the cards claiming that "an unauthorized user charged my card, it wasn't me!" while they laughed and got their money
back PLUS kept the bitcoins they bought with fraudulent intent. So anyways, the "redemption code" is our answer to this
tricky problem. Well, it is "part" of our multi-faceted answer to fraud. Basically, by turning a purchase of "gold"
or "items" into a purchase of a redemption code that is "good for a redemption process that promises to deliver gold,
items, or other services", we separate the purchase of the digital goods and services from the purchase of the redemption
code. You don't get to "buy gold, items, or power leveling" but rather you buy a redemption code that is promising to
deliver on gold, items, or power leveling. For example, when you get a ticket for a boat ride, you are getting a ticket
that promises to deliver a boat ride when you show up at the docks. The same thing applies with concerts or any other
ticket system. The same thing applies with gift cards. So with that separation of "actual digital goods" and "redemption
code promising to deliver actual goods," we need only to prove we delivered the redemption code - something which can be
proven. We cannot, however, prove we delivered the digital gold, items, or services. But with our redemption code
middleman, we don't have to prove that. By the way, submission of a screenshot of the trade window before and after the
trade of gold would not fly with a credit card company. They would laugh and say, "do you really think that is a legally
binding proof of delivery!?" BUT, if you can deliver a signed e-document from the customer stating that they received the
redemption code and you require the customer to sign a digital statement to that affect prior to entering the redemption
process, then you do have a solid legally binding piece of evidence to stand on. Not only that, but we also are able to
mail with a tracking number a physical copy of a Wowbucks.com Redemption Code Card to your billing address and thereby
prove delivery. This would be an option that could be used in the event that more evidence was required in addition to
the e-signature proving
delivery.
Why are you so intent on proving delivery?
We are intent on proving delivery because in addition to the classic fraudulent claim that "it wasn't me that used my
credit card to buy that digital item, can I have my refund now Mr. Visa/MasterCard Claims Manager?" we also have to
deal with the other common claim, "Dear Visa, he never delivered the item heheheh." When Visa/MasterCard/Paypal
hears the trusty old "never received items" claim, guess whose door they come knocking on? US! They want us to
prove in a legally binding failsafe irrefutable way that we delivered the items in question. BUT, they won't take
email records or even screenshots or even video as proof. So how the hell do you prove you delivered a digital,
intangible item? You don't, not unless you get a electronic signature from the customer prior to handing them the
item that states that they received the redemption code that is "good for" the item or service in question. Then,
you can prove the Wowbucks redemption code they purchased WAS delivered, and here's a signed statement from the customer
affirming this claim. Now we are protected from this fraud type! Having the flexibility to mail a physical copy
of the Wowbucks.com redemption code card is just icing on the cake since a USPS tracking number proving delivery
is another solid and accepted form of proof. So by creating the redemption code system, we created a way to
convert the "digital goods and services" into first a code you can buy and then a physical redemption card if needed.
So are you going to mail me a physical redemption code card? Do I have to wait on that to get my order?
We send the redemption code immediately via email, and then, we reserve the option to mail a physical copy of
the redemption card to you in the event that you decide to open up your fraudulent dispute with the credit card
company or Paypal claiming that you did not receive your order. By holding off mailing it until the event of
a dispute, we save money on shipping and save you time having to wait on a physical redemption code card to arrive
in the mail. In the event that you open up a fraudulent dispute, we stick the redemption card in the mail within
the 10 day response time we are granted for responding to the dispute and when it arrives at your door in a couple
days, we then have a tracking number proving delivery of the redemption card code in addition to your signed statement
that you received your redemption card code which waives the right for you to dispute delivery.
But wait, if I waive the right to dispute delivery, what happens if I go to redeem and you don't deliver?
First of all, if you go to redeem and we don't deliver, it means our redemption system is down, bugged, overloaded
with other deliveries, the wifi is down, etc. In the event this happens, just keep trying because the problem could
be solved any moment. Plus, you can contact us notifying us of the outage. If none of that works and a day or two
passes with no luck, you have every right to be pissed and want a refund. Our
returns page allows you to return your unused redemption code for a full
refund anytime 24/7 no questions asked within 30 days of your order. Your return will be processed either automatically
or as soon as possible manually if our automated returns systems are down. Also, please DO report this issue to us
as a courtesy to us so that we can fix the problem as soon as possible! The last thing we need is a buggy system to
cause an exodus of good customers. If we can verify the system was down and bugged, we'll even toss a discount code
your way as an apology and an attempt at amends. We DO NOT want to lose customers over buggy systems...
But what if you don't deliver and you don't accept my return?
The only way you would not get a delivery and we would not accept a return is if your order was already marked as having
been delivered in our system. In this event, when you went to redeem your redemption code, we would indicate that we
have already delivered on your order and we would provide screenshots to you as evidence. If you did not redeem the
order, this would indicate someone else logged into your account on our site and went through the redemption process
of your redemption code without your knowledge. This would also have to have been done on your computer and at your
ip address because if it happened on another device, we would require the person to verify a pin # sent to your email and
a pin # sent to your phone. This would narrow it down to you either forgetting or your family member redeeming your
redemption code without your knowledge. We would be happy to help you troubleshoot how this happened I guess...
But what if you, wowbucks.com are just a scammer and don't deliver!?
Okay, that's not going to happen. This is where trust comes in. Either we have to let you keep the right to dispute delivery
of your order and we deliver our goods on faith and just HOPE that you, Mr. random internet guy with a credit card who has
nothing to lose and no reputation to keep, will be honest and NOT call your card company up and claim you never received
anything and we lose the money and the goods/services, OR, you have to trust us by waiving your right
to dispute whether you received your order. I think a company with a website, feedback, accounts with payment processors,
full openness about who they are, vulnerability to reports of fraud by the customer on website reviews forums, etc would
have ALOT more to lose by trying to defraud you, the customer. Also, consider that every customer could potentially be
good for several hundred dollars in orders every year if they love our site and keep coming back. They also can tell their
friends about how awesome wowbucks is and by doing so, bring us more customers. Besides, the customer always trusts the vendor in the real
world. You pay at McDonalds and THEN you get your food AFTER you pay. You put in your dollar THEN you get a soda from
the vending machine. So why should a seller of digital goods take your money, but let you tie a string to that money, deliver
the digital goods/services, then give you the freedom to pull on that string by making a 2 minute phone call to your credit
card company claiming you never received your order and then we have zero way to prove otherwise. We might as well just
give up because there simply aren't enough honest customers to outweigh the ones who would make that phone call. We would
go bankrupt. So you simply have to trust us. PLUS, we offer a fully automated return system where any undelivered on
redemption code can be returned for a refund within 30 days. So even if our delivery system is bugged out or takes too
long and you decide to shop elsewhere, you have a way out that is convenient and fast. ALSO, by helping us to eliminate
friendly fraud like this, you are enabling us to keep our prices low since we don't have to overcharge to compensate for
all the fraud we absorb every day.
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